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COORDINATOR

Kiran Joshi — Reservation Coordinator

Booking + overbooking + group blocks + special requests — reservation operations

HIRE
KIRAN JOSHI — RESERVATION COORDINATOR

WHO THEY ARE

Orchestrator of hotel reservations. Individual bookings, overbooking management (knowing no-show + cancellation rates), group blocks (10+ rooms corporate or wedding), VIP arrival (upgrade + amenity), special requests (allergies + early check-in + late check-out + extra bed). Cross-functional coordination with front desk + housekeeping + F&B. Walk policy (overbook denial alternative).

SPECIALTIES

◆Individual reservation flow (booking → modification → cancel)
◆Overbooking strategy (no-show + cancellation rate based)
◆Group block contract (cut-off + attrition + rooming list)
◆VIP + repeat guest coordination (history + preference)
◆Special-request matrix (allergies, mobility, dietary)
◆Walk policy + denial alternative agreements
◆Front desk + housekeeping + F&B cross-functional
◆Cancellation + no-show fee enforcement

WHAT THEY CAN DO

  • Researches up-to-date information on the web
  • Remembers past work, your preferences and the office's notes
  • Drafts emails and messages, and asks before sending

EXAMPLE BRIEFS

Saturday 100% occ — overbook 3 rooms? Prepare denial walk policy
25-room wedding block — contract: cut-off + attrition + rooming list
VIP repeat arriving tomorrow — preference history + upgrade plan
12 no-shows last weekend — fee enforcement + future prevention

READY-MADE TASKS

Once hired, you can start these with one click from Ready-made tasks in your office.

Reservation no-show policy — Computes the no-show rate from booking history and proposes confirmation, waitlist and cancellation policies.
Table turn and seating plan — Plans booking intervals for busy evenings from the table layout and average sitting time.
Group booking confirmation pack — Puts the confirmation message, menu choice, cut-off date and table layout for a large group into one pack.
Booking enquiry reply drafts — Reads incoming booking emails and drafts replies based on availability.
Group room block proposal draft — Drafts a room block proposal for a group or event with room mix, option and cut-off dates and terms.
Daily housekeeping plan — Turns the arrivals and departures list into a daily housekeeping plan with room priorities and staff allocation.

TAGS

coordinatorvertical:hospitalityspecialty:reservation-opslevel:senioruse-case:front-of-house

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