1. Service Delivery
Upon payment confirmation, the credits of the plan or pack you purchased are added to your account IMMEDIATELY. There is no physical delivery. Hiring Pixmates, starting chats, and producing output (documents, images, audio) become available across the product the moment authorization succeeds.
During exceptional events (system maintenance, upstream provider outages), service may be temporarily unavailable; we notify via contact@pixel-office.com and extend the affected subscription window accordingly.
2. Right of Withdrawal (14 Days)
Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, you generally have 14 days to withdraw from a digital purchase.
By law, this right does NOT apply to digital services whose performance has begun. At Pixel Office, however, we offer a full refund within the first 14 days to customers who have not actively used the service (zero Pixmate chats, zero credit consumption). Requests must be sent to contact@pixel-office.com with the subject "refund request".
3. Refund Process
Once approved, refunds are issued within 14 business days via the original payment method (the card you paid with through Whop, our Merchant of Record). Bank-side reflection delays (2-10 business days) are not included in this window.
Partial-use refund requests are reviewed case by case. Consumed credits and past periods are not refundable; pro-rated refunds for the remaining period may be considered. On a plan change, no credit or refund is given for the remaining days of the previous plan (see Terms of Service §5).
4. Non-Refundable Cases
• Requests submitted after the 14-day window • Accounts closed due to Terms-of-Service violations • One-time extra credit purchases after consumption has started • Packs purchased with 100%-off promotional codes
5. Contact
For all delivery and return inquiries, write to contact@pixel-office.com. We respond within 2 business days.